Providing certified and reliable backflow testing, repair, and replacement since 1981!
FREQUENTLY ASKED QUESTIONS
BACKFLOW BASICS
WHAT IS BACKFLOW?
Backflow occurs when water flows in the wrong direction—back into the clean water supply instead of moving safely into your home or business. This can happen when there’s a sudden drop or change in water pressure, such as during a water main break, a plumbing issue, or heavy demand on the system. When backflow occurs, it can allow contaminated water to mix with clean drinking water, creating potential health risks. That’s why backflow prevention devices— and regular testing —are so important.
WHAT IS A BACKFLOW DEVICE OR ASSEMBLY?
A backflow assembly is a valve located between a potable water supply and a hazardous water source. If the water from the hazardous water source enters into the potable drinking water it creates a hazard for water used by everyone.
WHY DO I NEED TO TEST MY BACKFLOW ANNUALLY?
Your backflow device must be tested annually to ensure all components inside the valve are working properly. There is strict criteria that each valve type must pass in order to make sure it will close in the event of a backflow incident. If you have questions or concerns about your device type, give us a call!
TESTING & SERVICING
DO I NEED TO BE HOME FOR THE TEST?
If your device is outside the home, you do not need to be present for the test! We will schedule you with an open time slot, and our technician will perform the necessary test, fill out their report, and complete the process by sending you a final test report. If the device is inside the home, we will work with you to find a time that fits your schedule, in order to test your device, and complete your report.
HOW LONG DOES A BACKFLOW TEST TAKE?
Backflow tests typically take between 15 and 30 minutes per device. The exact time varies depending on the number of devices on the property, the condition of each backflow device, and how accessible the devices are. Properties with multiple devices or those located in vaults usually require more time than standard residential testing.
WHAT HAPPENS IF MY DEVICE FAILS THE TEST?
If your device fails the initial test, our technician will explain the reason for the failure (for example, a leak or broken parts). After that, our scheduling team will work with you to arrange a convenient time to send a technician back out to repair or replace the device, depending on the extent of the issue.
REPORTING & COMPLIANCE
WILL YOU REPORT MY TEST RESULTS TO THE CITY?
Yes! American Backflow & Plumbing Services takes care of submitting your test reports to the appropriate water district for your property. Our team aims to submit all reports within 10 business days. For cities that use online portals, processing and approval times may cause slight delays beyond that timeframe.
WHAT DO YOU NEED FROM ME TO SUBMIT THE TEST?
To submit your test report, we usually just need the location and the make and model of your backflow device. If you’re in a city that requires extra documentation, we’ll ask for your property’s unique Test ID or Location Code(s) when you schedule your test.
HELP! I GOT A NOTICE FROM MY WATER DEPARTMENT!
Each year, your water district will send you a reminder to test your backflow device. If missed, it may result in a late notice. Do not worry! When you receive this, give us a call! We will make sure that we work with you to test your backflow, and keep you in compliance! Once we have tested your device, our data coordinator will send the test to the appropriate water district on your behalf. That's it! We are always happy to answer any questions you may have.
BILLING AND COST
HOW MUCH DOES A BACKFLOW TEST COST?
Residential Backflow testing starts at $61.00, and Commercial Backflow testing starts at $74.00. For information regarding services, labor costs, and pricing, please visit our Services Page, linked below!
HOW DO I PAY MY BILL?
Invoices will be sent to the customer, via the email on file, or mailed to a billing address, following the completion of a backflow test. Invoices will be delivered from Intuit, by Quickbooks, within 3 business days - allowing payment with any major credit card. This bill is due upon receipt. Customers may also choose to pay by check, mailed to us directly. Prepayment is always preferred, our in-office staff is happy to assist you with this!
I HAVE NOT RECEIVED AN INVOICE! WHAT DO I DO?
Invoices will be delivered to email within 3 business days, or by mail within a week. If after that time period, an invoice has not been received, please contact us using our contact form, linked below, or give us a call!